Customer Support Center
Real people in Green Bay, WI, ready to help with orders, returns and warranty questions.
Shipping & Returns Questions
Is shipping really free?
Yes. All orders include free shipping unless otherwise stated.
How fast will my order ship?
Orders are fulfilled within 1 business day and typically arrive within 2–5 days of ordering.
How long do I have to return an item?
Returns are accepted within 30 days of delivery. Products must be unused and in their original packaging.
Who pays for return shipping?
Customers are responsible for return shipping unless the product is defective.
When will I get my refund?
Refunds are issued to your original payment method within 5–7 business days after we inspect the return.
How do I start a return?
Email service@realhosestorage.com or call (888) 607-4417 with your order number and the product you'd like to return. We'll reply quickly with instructions.
My item arrived damaged or is missing parts. What should I do?
Contact our support team with your order number and a photo, and we'll make it right.
Free Shipping on Every Order
- All orders include free shipping unless otherwise stated.
- Orders are fulfilled within 1 business day unless otherwise stated.
- Orders are typically delivered within 2–5 days of ordering.
30-Day Returns
- Returns are accepted within 30 days of delivery.
- Products must be unused and in original packaging.
- Refunds go to the original payment method within 5–7 business days after inspection.
- Customers pay return shipping unless the product is defective.
Contact us with your order number and the product you'd like to return. We'll respond quickly with return instructions.